Refund Policy

(Applies to Walk-In, Call-In, Online Ordering, and Catering Customers)

We’re committed to providing the best possible experience for our customers. Please review the following policies regarding refunds, order errors, cancellations, and catering.


For immediate assistance, contact the restaurant directly. If you ordered through a third-party delivery service, please contact them first. Orders may begin preparation immediately after confirmation, so cancellations may not be possible once the order is placed.

ORDER ERRORS

If you receive the wrong item(s), we sincerely apologize.

  • Contact us or the third-party delivery platform as soon as you notice the issue.

  • You may pick up the corrected item(s) at the restaurant.

  • For credit card payments: the incorrect item will be refunded, and the correct item will be recharged.

  • For cash payments: you’ll pay the difference if the corrected item is of greater value.

  • Store credit may be issued in some cases.

  • Please return the original item(s) in their container(s) so we can verify the error.

WHAT IS NON-PERSONAL INFORMATION AND HOW IS IT COLLECTED AND USED?

If an item listed on your receipt is missing:

  • Contact us or your delivery service as soon as possible.

  • If the item hasn’t been prepared yet, we can cancel it and offer a refund or store credit.

  • If the item has been prepared, you may come pick it up.

  • We cannot offer refunds or discounts for courtesy items like utensils or condiments.

FOOD QUALITY CONCERNS

We prepare all dishes fresh with quality ingredients. If your order has a genuine issue (wrong item, preparation error, etc.):

  • A replacement or refund may be offered.

  • Refunds are not issued for personal taste preferences.

ORDER CANCELLATIONS

We cannot cancel or refund an order once preparation has begun.

No refunds will be provided for:

  • Items ordered by mistake

  • Beverages or non-food items

DELIVERY PARTNER CANCELLATIONS

Please keep your phone nearby when expecting a delivery. If your delivery driver cancels due to an inability to reach you:

  • If reasonable efforts were made to contact you, you may not be eligible for a refund.

COMPLIMENTARY ITEMS

We do not provide refunds or cash value for complimentary food items.

CATERING ORDERS

Catering orders involve special preparation and scheduling. A 50% non-refundable deposit applies to all catering orders.

  • Partial refunds of 50% may be issued only if the cancellation is made at least 72 hours before the scheduled event.

  • No refunds will be given for cancellations made within 72 hours of the event.

  • If your catering order is missing items or has errors, please notify us immediately. We will do our best to correct the issue.

  • Refunds are not available for leftover or uneaten food.

  • All concerns must be reported within 2 hours of pickup or delivery for consideration.

ADDITIONAL TERMS

  • If more than 25% of the food has been consumed, removed, or discarded, we cannot issue a refund or credit.

  • If food has been tampered with, repackaged, or cannot be verified, no refund or replacement will be provided.

  • We will only prepare one replacement order per issue. No third replacements will be issued.